Hours of Operation: Orders can be placed 24/7 via the site. We will respond to emails within 24-48 hours, excluding weekends.
Returns + Exchanges: ALL SALES ARE FINAL! No exceptions!
Order Processing Time: Please allow 1 week processing + shipping (Shipping time depends on method chosen during checkout. Free Shipping takes between 5-14 days) for in-stock items to arrive at your doorstep during regular season. During peak holiday times, please allow 2 weeks processing + shipping for items to arrive.
For Pre-Orders, please allow 4 weeks, not including shipping time, for arrival. Pre-Ordered items are items that aren't yet made, therefore, the shipping time is based on the time the item is put in production.
Shipping: Once shipped, Kute Komplements is not responsible for any lost, damaged, or stolen packages.
International Shipping: Yes, we ship worldwide! There is an additional fee for all international orders. Please allow for longer shipping time for your order to arrive at your home. We are not responsible for any customs or duties fees. We are not responsible for any lost or stolen packages, as this is out of our control.
Shipping Changes: Please make sure your shipping address is accurate before completing the checkout process. Once checkout is complete, changes cannot be made to shipping.
Order Changes: Please make sure to verify all items being purchased before checkout. Once your order is placed, all sales are final and no changes can be made, no exceptions.
***In an effort to get you your order as quickly as possible, we may ship items separately. Orders can arrive in different packages on different dates.
Discounts + Store Credits: Any discount codes must be presented at checkout to be valid. Discount codes are not valid on previous purchases. Only one discount may be used per transaction. Store credits cannot be combined with discounts.
We suggest garments be washed inside out on cold with like colors and hung to dry for the best durability.
Totes should be hand washed with cold water and laid flat to dry.